One secure checklist for every loan file — payslips, bank statements, proof of income, letters of explanation. Borrowers upload from their phone; you watch the file complete itself instead of chasing it.
Every day a file sits incomplete is a day closer to a blown rate lock. ClientCollect turns the document chase into a checklist the borrower actually finishes.
Automatic reminders keep borrowers moving without you lifting a finger — the median request is finished in 9 minutes, not 9 days.
Each item spells out exactly what underwriting needs — "all pages of both statements, including blank ones" — so you stop rejecting page 1 of 4.
Bank statements, tax records and identity documents move through an encrypted portal with a full audit trail — not as attachments in a borrower's sent folder.
Send one request covering both borrowers, or separate checklists per person — either way, one view of what's still outstanding on the file.
Don't dump forty items on a borrower at pre-approval. Staged requests release documents when the loan actually needs them — and borrowers only ever see the current stage.
Enough to run numbers and issue a pre-approval.
The full income and asset picture for the loan application.
Add conditions as underwriting raises them — one notification, not a new email thread.
Final verifications before completion.
Tell Colette "standard purchase, salaried borrower, 5% deposit with a gift" and she drafts the document checklist — stages, items, borrower-friendly descriptions and all.
Your borrowers are photographing payslips at their kitchen table at 9pm. The portal is built for exactly that — no login, no PDF wrangling, no "which file was that again."
Borrower financials are sensitive personal data under GDPR and data-protection law wherever you operate. ClientCollect treats them that way from the first upload.
Bank statements and tax returns never travel as plain email attachments.
Who requested, uploaded, viewed and accepted each document — exam-ready.
Privacy notices and GDPR-compliant e-consent captured before the first document is shared.
Processors see their pipeline, LOs see their borrowers — nothing more.
"We cut our average time-to-complete-file from eleven days to four. Borrowers stopped asking 'did you get my documents?' because they can see it themselves."
Send your first borrower checklist in under five minutes. Free for 14 days, no card required.